REFERENCES


Adler, P. S. (1989), When knowledge is the critical resource, knowledge management
is the critical task, IEEE Transactions on Engineering Management,
36(2): 87 – 94.

Baida, Z., Akkermans, H., and Gordijn, J. (2005), Service classification versus
configuration, in Proceedings of the Workshop on Product-Related
Data in Information Systems (PRODIS 2005, in conjunction with
Informatik 2005), Bonn, Germany, 22 September 2005 .

Bielen, F. and Sempels, C. (2004), Proposition d'une échelle de mesure
bidimensionnelle du concept d'intangibilité. Recherche et Applications
en Marketing, 19(3): 21 - 44

Corrêa, H. and Corrêa, C. (2005), Critical analysis of the product - service dichotomy
in operations management. Latin American Business Review, 6(4): 1
– 22.

Di Tommaso, M. R. (2008a) Knowledge-intensive productions in contemporary
international industry: firm strategy and industrial policy perspectives,
paper presented at the conference "Global issues: European Union in
a global context", Bucharest University of Economics - ASE,
Bucharest, 16 May, 2008.

Di Tommaso, M. R, (2008b) Contemporary international competition in "knowledgeintensive
industries": firm strategy and industrial policy perspectives.
studying the case of "Made in Italy" and "Made in China", paper
presented at the "Special Guests SCUT Conference", South China
University of Technology, Canton, 28 April, 2008.

Di Tommaso, M. R., and Rubini, L. (2007) Industrial Policy for "new" industries in "old"
Europe: virtual cluster in genetics in Italy. International Journal of
Healthcare Technology and Management, 1(1): 503 – 521.

Di Tommaso, M. R., and Baradel, A. (2008) Manifattura cinese e manifattura italiana.
Analisi empirica e implicazioni per la politica industriale, L'industria -
Rivista di economia e politica industriale, 3, luglio - settembre,
Bologna, Il Mulino: 405 – 432.

Di Tommaso, M. R., Paci, D., and Schweitzer, S. O. (2005) The geography of
intangibles. The case of the health industry. In: M. R. Di Tommaso
and S. O. Schweitzer (eds.), "Health Policy and High-tech Industrial
Development: Lessons from the Health Industry", Edward Elgar,
Cheltenham, UK, Northampton, MA, pp. 173 – 205.

Hayes, R. B., and Wheelwright, S. C. (1979), The dynamics of process - product life
cycles. Harvard Business Review, 57(2): 127 – 136.

Hill, P. (1999), Tangibles, intangibles and services: a new taxonomy for the
classification of output. Canadian Journal of Economics, 32(2): 426 –
446.

Klenoski, D. B., Gengler, C. E., and Mulvey, M. S. (1993), Understanding the factors
influencing ski destination choice; a means-end analytic approach.
Journal of Leisure Research, 25(4): 362 – 379.

Langford, B. E., Cosenza, R. M. (1998), What is service/good analysis ? Journal of
Marketing Theory and Practice, 6(1): 16 – 26.

Laroche, M., Bergeron, J., and Goutaland, C. (2001), A three-dimensional scale of
intangibility, Journal of Service Research, 4(1): 26 – 38.

Lashley, C., and Taylor, S. (1998), Hospitality retail operations types and styles in the
management of human resources, Journal of Retailing and Consumer
Services, 5(3): 153 – 165.

Levitt, T. (1981), Marketing intangible products and product intangibles. Harvard
Business Review, 59(3), May - June: 94 – 102.

Lusch, R. F., and Vargo, S. L. (2006), The service-dominant mindset, Conference on
Services Sciences, Management and Engineering Conference:
Education for the 21st Century, October, 2006, New York .

Polito, T., and Watson, K. (2004), The content continuum: extending the Hayes &
Wheelwright process - product diagonal to facilitate improvement of
services. Journal of American Academy of Business, 4(1/2): 406 - 412.

Poon, S. (1999), The nature of goods and internet commerce benefit: a preliminary
study. Proceedings of the 32nd Hawaii International Conference on
System Sciences, Volume 5: 5010 – 5017.

Rubini, L. (with Di Tommaso, M. R., and Baradel, A.), Export overlap between "Made
in Italy" and "Made in China". Data analysis and industrial policy
implications. paper presented at the XI EUNIP (European Network on
Industrial Policy) Conference, San Sebastian, September, 2008.

Schmenner, R. W. (1986), How can service businesses survive and prosper ? Sloan
Management Review, 27(3): 21 – 32.

Schroiff, H.-W., and Arnold, D. (2003), Managing the brand - product continuum in
global markets. The Harvard Business School Colloquium on the
Globalization of Markets (March, 2003).

Shostack, G. L. (1977), Breaking free from product marketing. Journal of Marketing,
41(2): 73 – 80.

Vargo, S. L, and Lusch, R. F. (2008), From goods to service(s): Divergences and
convergences of logics. Industrial Marketing Management, 37(3): 254
– 259.

Webber, A. M. (1993), What's so new about the new economy. Harvard Business
Review, 71(1): 24 – 42.

Winsor, R. D., Sheth, J. N., and Manolis, C. (2004), Differentiating goods and
services retailing using form and possession utilities. Journal of
Business Research, 57(3): 249 – 25